In my early experience as an ombudsman, some of the most forceful writing I've seen in the field has come from National Public Radio's Alicia Shepard. She tackled recent NPR headaches as a true public representative.
Her term was extended a little to permit NPR more time to find a replacement, but now it's come to an end. Her final column praises the organization for having an ombudsman and for that ombudsman having the freedom necessary to communicate.
She has a handful of closing recommendations, too. Her successor is Edward Schumacher-Matos, formerly the ombudsman at the Miami Herald.
Her term was extended a little to permit NPR more time to find a replacement, but now it's come to an end. Her final column praises the organization for having an ombudsman and for that ombudsman having the freedom necessary to communicate.
She has a handful of closing recommendations, too. Her successor is Edward Schumacher-Matos, formerly the ombudsman at the Miami Herald.
