One of the most challenging issues to the reputation of news organizations is how to deal with the stream of online comments, particularly those that stray from civility.
Moderation often only infuriates commenters by delaying or filtering their views and preventing real-time debates. But the absence of moderation can be a free-for-all in no one's best interest, eventually eroding the reputation of the host.The New York Times is reworking its comments system to permit trusted readers --- those who consistently supply well-received comments --- to jump the queue and be posted publicly immediately. Others will have to await a moderator's touch. The results will be interesting to see.
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