Steve Outing, one of the industry's most grounded analysts, has been rolling up his sleeves for a long time in trying to help the newspaper business transform first into a digital model and then into a digital model that works as a business.

His latest column for Editor & Publisher is more plaintive than most, in that it critiques the recent musings of U.S. newspaper executives in reversing course to charge online readers for content. Outing argues it won't work, the local media will lose relevance (socially and technologically), and the strategy will open the door for competitors.

But Outing isn't all into the free-to-be camp, either. He believes there are opportunities to drive revenue from readers --- he just doesn't see it happening through a firewall, not when so many others seem prepared to keep giving much of that same content away.

Instead he advocates partnering with advertisers to offer loyalty programs that permit readers not only to gain free access to content but other benefits. In other words, the carrot approach and not the stick. His biggest idea: Discounts for members from those same advertising partners, instead of generic coupons.

 


Comments

05/22/2009 12:32

Thanks for the post Kirk,

I agree with much of Outing's article. One thing I would point out is perhaps newspapers should explore membership programs. Membership with benefits - those benefits could be discounts and rewards in association with advertising partners. Currently, I am doing a lot of consulting in the non-profit sector, perhaps adapting "membership programs" a la Museums, Operas etc would be a way to drive digital revenue.

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05/22/2009 13:09

By way of addition, Outing of course mentions those membership programs in his article but what Newspapers should start doing is thinking of their audience not as simple readers but as constituents that need cultivation - online that means a robust flexible CRM that inegrates with a web publishing system, that integrates with Membership Program software - all of it is possible and now

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