David Pogue has gone through what I'm starting to go through: Traffic is growing for the blog, but the writing has to loosen up to encourage comments. (I walk a very difficult line as a manager in expressing any views about media change, I might note, so I am inherently a lot less provocative.) His encouragement in the latest From The Desk Of blog at the New York Times is that interactivity with an audience makes them treat you less cynically --- and of course, you learn something new from them. I've found over the years that media take the audience's loyalty and interest lightly. The more we explain our decisions, the more people at least appreciate how we took the time to weigh the options. Managers then don't have their motives hypothesized and people get to suggest how there might have been a wiser course of action. Pogue (and, I might note, an assistant) sift through submissions to ensure there aren't harmful or profane comments. I do the same, without an assistant. But there, like here, criticism and comments are more than welcome. Just say who you are and keep it clean.
Kirk, unfortunately, there is a strong, causative relationship between volume of comments and the writer's level of provocativeness.
The surest way to attract attention in the blogosphere is to attack someone else or otherwise trigger a reaction in someone's brain on a primordial level.
Unfortunately, when people comment with the primordial part of their brain, it usually doesn't lead to an intellectually edifying read.
And when I see blogs that have a relatively high volume of comments, oftentimes, it's the same group of people saying, in essence, "me too."
But another part of building community is responding to comments, and you've been hit-and-miss on that.
An interesting 2007 NYT Magazine article on how musicians are using an online presence to build a closer relationship with their fans is Clive Thompson's Sex and Drugs and Updating Your Blog.
Bill: I agree with the sentiment. Building a community requires response. In my job I aim to answer every e-mail within 24 hours, even if it means something pithy and procrastinating. So, I'll work at this and attempt to engage in the blogosphere as well as I do in the professional world.