Twitter gets fitter 09/14/2010
Let's face it, as much as we love Twitter, it has limitations that transcend the 140-character limit: problems with attaching media, a cap on the number of Tweets you see before having to click for more, and only minor information on who is Tweeting. Today that started to change with some accounts and will sweep over the 145-million-plus Twitterverse (Twittersphere?) in the next number of weeks. Twitter has a new design, partnerships to embed media, more information on related content, and greater biographical sketches and content accessible about users. Any news organization that isn't using Twitter to solicit and share content is missing the greatest free tool to build community in recent history. Today, though, Twitter took its game to a new level. There are still hiccups: the fail whale surfaces only too often, content goes missing in curious ways and reappears even more oddly, and one still feels as a user that it's necessary to back up one's contributions because (thinking irrationally) the whole enterprise might come crashing down. The move today is a positive sign and a helpful one to newsrooms. At a relatively early stage of his career, Vadim Lavrusik is articulating well the emerging nature of our craft in a voice that is nuanced and scholarly. His latest post for Mashable is a good primer on the direction of journalism as it employs social media. First off, he says, all media will be social. Beyond that, though, is an array of features that will in broad outline define journalism: 1. Collaborative reporting. 2. Journalists will manage communities. 3. Social media will be integrated. 4. Online curation for the time-poor. 5. Social networks will be editors. 6. Social content will be monetized. 7. Social newsrooms will feature personal brands. 8. Mobile will engage. 1 Comment New York Times: Media evolve, not dissolve 08/28/2010
The New York Times reviews the declaration last week that the Web is dead by contending with media history. Its conclusion: Media adapt to newcomers and rarely die just because of them. "Today, traditional media companies face the adaptive challenge posed by the Internet. That challenge is not just the technology itself, but how it has altered people’s habits of media consumption," writes Steve Lohr. But Lohr notes that history shows evolution, not dissolution, is the order of the day when media are threatened by new forms of communication. What is different this time is the speed of change and the disruption of consumption patterns. As one academic tells him, change has changed. College students don't wear watches, they carry cellphones as time pieces. They don't email, they text. People don't talk as much on phones; they text and arrange calls for important matters. People aren't blogging as much; instead, they're using social networks to tell their stories. A report today from the Pew Internet & American Life Project suggests social media is fast becoming the communication format of choice among older Americans. The report surveyed Internet-connected adults in May and found 42 per cent of those aged 50 and older were using social media, up from 22 per cent a year earlier. Among those aged 50 to 64 growth was 88 per cent (47 per cent, compared to 25 per cent a year ago), and among those 65 and older it was 100 per cent (26 per cent, compared to 13 per cent a year ago). Young adults continue to be the heaviest users of social networking tools, but the report found that one in five older adults use them daily. Email continues to be the strongest form of communication digitally for older adults --- it is no longer so for younger adults --- but in the last year Pew found that one in 10 Internet users aged 50 and older now use Twitter or another service to update their networks, double the number of a year ago. The study also found that online news consumption remains high among older adults. Three-quarters of older adults look to the Internet for news and 42 per cent do so daily. Among those aged 65 and older, 62 per cent use the Internet to consume news and 34 per cent do so daily. There is an important caveat in the study: It is, like all such studies, a survey of Internet-connected older adults. But it does suggest a swiftly emerging demographic of interest for the news business. A new report from Borrell Associates indicates the growth of social network marketing will be ferocious in the years ahead. The question: Will it be properly applied? This year about 11% of marketing spending will go to social networks. Borrell predicts that number will grow to one-third of such spending by 2015, representing $38 billion. And the ratio of promotional spending compared to advertising spending across social networks will increase --- from about 1:3 today to about 1.75:1 by 2015. In other words, $1.75 in promotion will be spent for every dollar in advertising across social networks within five years, Borrell suggests. Borrell notes, though, that it's difficult to measure the scope and effectiveness of such spending, and that firms use their social networks as a mass medium instead of one that needs targeting. Some random notes from Monday 06/21/2010
Without any really large story online --- yet --- there are several headlines worth discussing: 1. Facebook is going to launch location-based service soon. Loopt is also going to upgrade its location-based offerings to permit multitasking and location updating.The implications are significant for news organizations aiming to use Facebook for crowdsourcing and storytelling. 2. Apple has issued its new operating system for the iPhone, tailored for the iPhone4 but still applicable to iPhone3. 3. Howard Kurtz of the Washington Post and CNN writes on how non-profit organizations are filling some of the gaps left when newsrooms de-emphasize investigative work. 4. The New York Times announced former editor and publisher Arthur Brisbane as its new public editor. He succeeds Clark Hoyt. The implications of his appointment: As goes the Times in identifying standards for the craft, so can go the craft. Review: Amber Mac and Power Friending 06/12/2010
I spent some time this week with Power Friending, the new book from Amber Mac, the Canadian digital media luminary. It's a breezily written, thoroughly understandable guide to gain greater attention with social media, and I'd recommend it for all but the most advanced social media user. I suspect its target audience is the large segment of business still fumbling with the platforms of Facebook, Twitter and others --- she is adroit at describing the impediments many firms create in the way of success --- but I found useful elements for the craft of journalism and many helpful tips for bloggers. The book largely deals with how to gain attention, in particular with how to behave and present. Mac has an ABC approach: authenticity, bravery and consistency. She repeats it through the book as an encouragement and she celebrates examples of how that simple approach has made successes of followers and failures of rogues. It is embedded by book's end. Power Friending has a nice flow to it, from easier to harder and simpler to more ambitious, and I can imagine where some readers will simply get off the train as the book burrows more deeply into the steps necessary to excel in the social media sphere. But if you're trying to build such a presence --- or fix the one you have --- I think it's a good idea to stay onboard to the end. I found very little I could quarrel with in her approach, in the tools she recommends, and in the basic execution of the program to achieve more attention, and I can imagine a much better business climate if more adhered to her approaches. What I didn't find --- and this might be a matter of a journalist looking for material inside a book aimed at business --- was much writing on the strength of social media in eliciting information. Social media's conversation also involves learning much more than your teach in many instances, and I think she could have elaborated on how business and others can use it to build expertise. It's far more focused on directing you to widen attention for your work and dealing with your customers. But Mac has some basic predictions that seem very sensible: the real-time Web, location-based services, social shopping, QR codes, augmented reality, mobile meet-ups, Internet-connected devices, open social networks and people-powered customer services. Any one of these is deservedly a book on its own, and I wanted a little more of Mac's mind and a little less of her resource list. Having seen her work across platforms, I know there's more of a thinker in there. What we get in Power Friending is more of the doer. Having said that, Power Friending is a book we needed some time ago. I hope it paves the way for many more versions that guide social networking conduct. Mac has blazed a nice trail for them. Traditional media have written extensively on social media. Traditional media have written extensively against social media. But now traditional media are writing about social media in a different way: How people are finding it overwhelming and determining to rebalance their consumption. The Los Angeles Times' On The Media blog chronicles this phenomenon in its latest post. Fatigue is setting in after a real escapade into social media. But it's not as if people are leaving. "We continue to fumble around for the right balance. But most aren't quitting because of the annoyances. They're regrouping and redeploying," writes James Rainey. He notes Clay Shirky's observation: This new form of communications is something we grow into, not leave. The reliability of online news sources has increased to the point they are trusted more in the United Kingdom than is the telecast. A new study from Ofcom, the U.K. regulator, suggests people don't necessarily find Internet information reliable. But on the narrower focus of news, they now accept its trustworthiness and place it ahead of TV news (58 per cent against 54 per cent). The survey, conducted last fall, indicated print media were least trusted, with more people finding fault than favour --- perhaps a reflection of the tabloid presence in the U.K. market. The increase in trust may have something to do with the increase in social networking. More people in U.K. than ever report activity in social media. Location-based journalism is still a little confusing to newsrooms typically reticent about publicizing their newsgathering, but Mashable has a good guide on seven tips for journalists. The focus is Foursquare but could just as easily be Gowalla or any of the services. Contributors Shane Snow and Vadim Lavrusik identify ways in which newsrooms can benefit, and even if they seem a little marginal as ideas of the moment, they are bound to grow as the services grow. Among the tips: 1. Finding targeted contacts. 2. Breaking news surveillance. 3. Gathering tips from users. 4. Learning about people you're profiling. 5. Watching trends. 6. Publishing and distributing content. 7. Crowdsourcing. The authors note Facebook is stepping forward with location-based service shortly, a move that ought to further change the game. |
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