There are several other perspectives, but journalist/author/scholar Jeff Jarvis has typically offered an ahead-of-its-time approach to the direction of journalism. In his latest post for Buzzmachine, he has set down some new rules of the game. They veer from the new rules for business models, for newspapers, for digital media, and for the opportunities that now and will exist. Clearly he has concluded that existing models are broken and cannot be mended; all that remains is how media contend with change, not how they preserve tradition. He is trying to create a "canonical link" in his wide-ranging work that involves helping organizations determine their best paths. There are several implications for the relationship between media and the public in his ideas, so I am carrying a link to it here. Detroit News has apologized to readers for changing a review of a car following an advertiser complaint. In the process, their auto reviewer resigned. The publisher and editor, Jonathan Wollman, called the episode a "humbling mistake." The auto review appeared in the paper, drew criticism from Chrysler, and the writer was asked to change some passages that had been deemed acerbic and disrespectful of the Chrysler 200. Wollman insisted in his message that no attempt was made to change the reviewer's verdict, but that the changes were designed to improve the piece. "Once the review was published we should have maintained the wording in all our formats and avoided any sense that we were acting at the influence of any interest aside from our readers' interest," Wollman wrote. He added: "The credibility of our journalism is our calling card to your doorstep and your digital screen. We simply cannot act at any behest but yours and we must avoid any appearance to the contrary." 2 Comments News organizations are usually in the business of chasing traffic with topics and assets that audiences find most compelling. But a new study suggests some of the traffic bait may not be as economically effective as first thought. Perfect Market, an analytics firm that examines traffic for publishers, has released its Vault Index to suggest that many hard-news topics fare better in delivering higher-priced advertising impressions as they garner audience. In assuming that hard-news stories are charging more for ad impressions than many celebrity features, Perfect Market suggests that the yield is better when the subjective issues of quality are applied to news --- in other words, the more "serious" the journalism, the more it delivers economically. Perfect Market suggests, though, that publishers aren't setting themselves up to capitalize by attaching higher advertising rates on those more serious stories and topics. There is no particular stall in the Internet economy on the advertising front in the United States. While other media are experiencing only modest growth at best, the Internet Advertising Bureau reported Tuesday that revenue reached a record $12 billion in the U.S. in the first half of 2010. That total is up 11.3 per cent from the first six months a year earlier and is up 13.9 per cent from the second quarter of 2009. Display advertising experienced a strong surge, but the fast-growing areas of video and search are the real propellants in the field. The results, released by the IAB and PriceWaterhouseCoopers, indicate a rebound from a year earlier, when the recession flattened even Internet advertising. A new report from the Pew Center for Excellence in Journalism outlines the divided view media provide on the advances of technology. While the overall tone of coverage is upbeat about the improvements in productivity and other functions, very close behind is the concern that convenience also brings risk. Pew examined mainstream media coverage in more than 50 outlets involving more than 400 stories. When blogs and other social media were examined, though, there was a more positive outlook on technology. The single-largest technology story concerned texting while driving. But the second-largest story were developments in Apple's iPhone and iPad. Pew found that technology coverage doesn't comprise much of the overall media menu (1.6%) and that the largest number of stories concerned trends and social change. "The findings suggest that in the mainstream media, particularly on front pages and general interest programs, the press reflects exuberance about gadgets and a wonder about the corporations behind them, but wariness about effects on our lives, our behavior and the sociology of the digital age," the report says. "Social media, on the other hand, suggests that people who are on the cutting edge of technology are not only more interested in discussing the topics, but more positive in general about specific advancements, like new versions of smartphones or new social networking sites." Old media have to deliver digital experiences consumers demand. It's as simple as that, says Saul Berman in a post for Forbes.com. His observation: Media companies leveraging social media's qualities of openness are dialing up greater trust by providing rapid, relevant and integrated messaging. While digital revenue has not offset the losses of traditional media, social media offer a new foothold for media companies, he argues. A real key is to raise the level of engagement. In his latest post for his PoMo Blog, Terry Heaton sounds the concern many publishers have about the drive for page views at all costs. He vents a little on the tendency by some to chop stories into pieces to improve the number of ad impressions --- the "price of interaction" being high. He takes the view that the effort doesn't take into account the user, then publishers wonder why the advertising isn't working. "Somehow, some way, we’ve got to figure out that attaching ads to content the way we’ve done it before just doesn’t cut it online. Until that happens, we’ll continue killing the goose that potentially could be laying golden eggs for us," he writes. The New York Times writes about the increasing number of ads online that follow users from site to site. The persistent "retargeting" takes advantage of tracking technology and is now a strategy for several companies in their campaigns that understand a first encounter with a product isn't necessarily the point of decision on a sale. The relevant ads aren't merely related to categories users have followed. They're personalized to the point of serving ads about products or services someone has at one point perused. They follow someone around. The response has been generally positive, the Times reports, although some feel stalked by products they didn't particularly want but had evaluated --- or were sharing a computer and didn't want others to know about what they were perusing. Critics are also wondering about whether privacy is being breached and regulation needs to be introduced to moderate the phenomenon. The Wall Street Journal extracted pretty much everything there is to extract from Eric Schmidt, the Google CEO, on the direction and challenges of media. Holman W. Jenkins Jr.'s extensive feature gives over much: 1. Google's focus is ensuring it doesn't lose its strangehold on Web advertising when searching is no longer as necessary. 2. It doesn't mind giving away the operating systems for Android --- if you get a billion people using a device, Schmidt notes, you can do something with it. 3. Brands will matter in the time ahead, which is good news for an otherwise lamentable situation for U.S. newspapers. 4. Targeted ads are the only way Schmidt sees salvation in what ails media economically. 5. Serendipity, that great surprise factor for the media consumer, now can be replicated electronically. A new report from Borrell Associates indicates the growth of social network marketing will be ferocious in the years ahead. The question: Will it be properly applied? This year about 11% of marketing spending will go to social networks. Borrell predicts that number will grow to one-third of such spending by 2015, representing $38 billion. And the ratio of promotional spending compared to advertising spending across social networks will increase --- from about 1:3 today to about 1.75:1 by 2015. In other words, $1.75 in promotion will be spent for every dollar in advertising across social networks within five years, Borrell suggests. Borrell notes, though, that it's difficult to measure the scope and effectiveness of such spending, and that firms use their social networks as a mass medium instead of one that needs targeting. |
I am the Ombudsman of the CBC and Executive-in-Residence as an Adjunct Professor at the Graduate School of Journalism at University of British Columbia.
In 2008 I launched themediamanager.com to keep abreast of significant change in media. Since I moved to the Ombudsman's role, I have shifted the focus of the blog to media ethics. Intentionally you will not find my opinions here. Any such views should not be inferred as my employer's. I have held the senior editorial roles at The Vancouver Sun, CTV News, The Hamilton Spectator and Southam News. I am the founding Executive Editor of National Post, a former Ottawa Bureau Chief and General News Editor at The Canadian Press, and host on CBC Newsworld. My social networking includes activity on Twitter, Facebook and Linkedin. ArchivesFebruary 2012 CategoriesAll The Canadian analytics firm Sysomos has published new data on nearly 100 million posts it reviewed and it shows
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